Terrible customer service A review of Tahoe Lakeshore Lodge And Spa
The place ended up being a glorified motel and did not live up to the description on their website. The most disappointing part was the customer service. At the time we made the hotel reservation, we gave our credit card information to hold the room. We asked what the cancellation policy was and were informed if we didn't show up we'd be charged for one night. We knew we'd be staying one night, it was the second night that was up in the air. At the check in, we were asked to show our credit card and were charged for one night. We assumed this was the first night, since we hadn't authorized any other charges. We told the management we'd probably be checking out the next day and they said no problem. However, when we went to check out the next morning, they informed us that we would still be charged for the second night because they had a two night minimum. This was the first time they told us this. We figured they'd admit there was a misunderstanding, however, the manager said that there was nothing they could do and wouldn't even let us discuss it with her! We are currently wasting valuable time in our lives disputing the charges and reporting them to the Business Bureau. If you're a hard working, honest person, please don't give your business to these types of people. If we can prevent this from happening to someone else, that will prevent this from being a total waste of our time!