Terrible Attitude ! A review of Luna Sea Motel
We had stayed here several times before so we went back about a week ago. I had also written a review of this place back in August 2003, and had raved about it.
I had booked the room over the Internet and had the confirmation stating all rooms had a fridge and a microwave. They gave us a room over the office -- no windows, no fridge or micro. It was horrible -- part of the room was being used for storage, no less!
We went back to the office where others were checking in. We were told if we didn't like it, we could check out. No "sorry, let's see what can do"... or anything. My husband was furious over the attitude and lack of customer service.
It was the worst experience we have ever had at Cocoa Beach -- and we have been staying out there at least a weekend every 5-6 weeks for the past 20 years. We went down to the LaQuinta and checked in -- almost the same rate, bigger and much nicer rooms, gorgeous pool, and helpful staff. We will never go back to the Luna Sea.