Stay somewhere else! A review of Snake River Lodge and Spa

After spending a few nights in national park accomodations, I thought I'd splurge on an upscale property for a few nights. I narrowed the choices to Snake River Lodge and Spring Creek Ranch. After speaking to a guest service representative at Snake River, I was convinced to make a reservation. First, she sold me on the "wonderful" pool and spa area that was recently renovated. Second, when I stated that I read there was construction in the area and that I was concerned about noise, she informed me that all outside construction work was completed and the interior work that was being performed at the adjacent site (the Four Seasons) would not disturb guests. Well, upon check-in, I was presented with a letter that stated the pool area was closed to guests that evening because of a private event. Although the private event was planned a year prior to my stay, the hotel staff strategically did not inform me of the closure until I arrived. So much for the "wonderful" pool. The next morning, I was awakened by delivery trucks at 6:00 am.

Apparantly the hotel's loading dock is located under the room in which I stayed. At 6:30 am, the construction crew arrived and noise from compressors, bulldozers, and other heavy equipment filled the air. When I complained about the noise, I was promptly moved (at 7:00 am) to a quieter room on the other side of the hotel. Which begs the question - why put guests in rooms located on a construction site when other rooms are available? So - if you are looking for a noisy location, surrounded by asphalt and concrete, in a "village" that resembles a strip mall, this is the place for you. I drove out to Spring Creek Lodge and WOW - I should have stayed there! Perfect location, beautiful scenery, and serene surroundings. Needless to say - I won't be back to Snake River and I am so dissapointed in its management that I will avoid all properties owned or managed by Rock Resorts.

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Snake River Lodge and Spa
268 reviews