Stay somewhere else, they really don't care! A review of Charlotte Marriott City Center
I stayed at the Charlotte City Center Marriot October 7th through October 10th. I agree with the writer about the slamming doors, it is very disturbing.
We arrived the night before our reservation because we were running from a tropical storm in Florida. Before we left, we had called to make sure there were rooms. When we arrived around 2am all they had was a smoking room with a king or a room with two doubles. We figured how bad could the smoking room be? Well after bringing my own bags in and parking under ground, we got to our room. The room stunk soo bad of smoke, we had a hard time falling asleep. After driving 10 hours to get there, we just dealt with it. About 7 hours after getting there, I could not take it anymore, so I asked to be moved to a non-smoking king room which we had reserved. We were moved, but I spoke to the manager because the room we had just slept in was disgusting. I wanted a refund, but was offered breakfast.
The next night is when all the fun began, a group of women checked in for a conference. They felt it would be a good idea to put a bunch of teenage girls in one room. Wrong! We called several times to complain about the screaming and door slamming, but nothing was done. Then at about 2 am a group of rowdy men came back from the bars and yelled and screamed for hours. We called several times to complain, but again nothing was done. The same thing happened again the next night. When I spoke to the front desk manager,the next morning, he had to call security to "make sure" that I had called to complain. Three nights had gone by with very little sleep, so again I asked for a refund. I was offered a free day of parking, "whopee". I have stayed over three weeks at Marriots this year and have not asked for a penny back. I am a Silver Rewards Member and was treated lousy. Charlotte Marriot should read the 5 dot reviews I have given to two JW Marriot's and two other Marriot Resorts. Stay somewhere else!