Stay here if you like to bathe in sewage A review of Hyatt Regency Cincinnati

We checked into the Hyatt on Valentine's Day hoping to have a romantic stay at this hotel we had read such good things about. After a few hours of being there, we smelled something fowl coming from the bathroom and noticed a brownish-yellow liquid coming up from the bathtub drain. We immediately requested to be moved because the smell was horrific. We packed up and were moved to another room. At this point we were happy that they had accomodated us and proceeded to unpack once again. Not five minutes after unpacking for the second time, we smelled the same smell from before and saw bubbles coming up from the tub in this room. We called back down to the front desk to explain our situation and were put on hold for way too long. Once we were finally able to talk to someone, they told us they could send someone up to see what was wrong but we asked them to be moved to a room that did not have these problems. At eight o'clock, two hours after we had first been moved, we were given the fourth room that we ended up staying in. Once we got there, we had to hurry to get ready because we had Valentine's reservations at a restaurant that we were about to be late for. It seems strange that we might have been the only ones experiencing sewage problems. The bell man that we spent so much time with that night actually told us that it had been happening alot. The front office manager told me that it was the first he had ever heard of that happening. We did not make it up. It was a special night for us to be staying in a hotel and trust me, we did not voluntarily unpack our stuff into three different rooms. I was not impressed by the curt attitude of the front office manager. He did not offer us any kind of compensation besides breakfast coupons at the hotel restaurant and dinner coupons at the same place. Too bad we were only staying one night and we had already made reservations at a restaurant that was not located at this fine hotel

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Hyatt Regency Cincinnati
138 reviews