Stay away from this hotel!!!! A review of Fortune House Hotel

I had a convention in Miami along with 10 of my business partners. We booked 2 rooms at the Fortune house hotel 5 months prior to traveling.

I called 1 month before to confirm and also to change the dates that we were staying over. The man on the phone said everything was in check and that the dates were changed to what I needed them to be. The Monday before traveling I decided to call just to confirm one more time. This time on the phone they went back and forth from having only one room to NO rooms, and the nightmare began. Finally the following day after talking to the manager and so on I was assured I had two rooms booked.

So off we went to the convention. When we were about 2 hours from the hotel, 2 of my business partners who would have been arriving before me get to the hotel and we have NO rooms!!! They said I had cancelled my reservations!! We found another hotel for 2 nights but they said we would have a room there(Fortune House) for the last night of our trip.

So when Saturday night rolled around, We called and they said that of course they had a room and they would come pick us up in 25 minutes.

Well the phone rang 5 minutes later and it was the manager himself saying they were booked up and it was not there mistake to fix. Being the weekend it was and so many people were in Miami for something the nearest hotel was Fort Lauderdale. Luckily we were staying at a hotel with A++ customer service and they did all they could do to accomodate my business partners and I. We were not the only one this happened to that weekend. Three other business partners from different areas of the country had the same exact story!!Please watch out if you are going to be staying at this hotel. They might try to pull something on you.

Personally I will never book anything there again.

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Fortune House Hotel
347 reviews