Snubbed by the mansion A review of The Mansion on Delaware Avenue
Too bad the mansion doesn't honor the reservations they take!!
Recently, for my wedding, my parents, who live out of state, booked a room at The Mansion via Orbitz. They got a confirmation # and everything looked fine and confirmed with the travel service a few days before departure. However, upon their arrival , they were quickly informed that they had no room for them at the Mansion and they provided no explination. The staff said that the confirmation # meant nothing and that we needed to find another hotel. The rude person behing the "welcome" desk instructed them that if they wanted a room in the future they needed to contact the hotel directly. Then, why do the link up with Orbitz and other discount travel sites???? It's too bad, because God know Buffalo needs more places like this...but hopefully they are managed more professionally!