Snooty and careless attitudes from staff A review of DoubleTree by Hilton & Miami Airport Convention Center
A colleague and I stayed 3 nights at the Sheraton. First impression was that the huge front parking lots all were sealed off to guests and only available to valet parking, $8 per day. Only 1/3 of the parking area was used. If you want to park yourself, it's on the side and behind the hotel, a ways to walk and $3. Ridiculous!
One night when we got back to the hotel around 11 pm, there was no valet in sight and no-one at the front desk except for a line of 10-12 guests waiting to check in. After 4-5 minutes, a valet guy showed up.
Frontdesk staff was helpful, but a bit snooty and arrogant. When I asked for late checkout, they immediately wanted to charge me $50! With some negotiation back and forth, I was allowed a whole hour extra at no charge. Wauv, what a service.
The room was on the 6th floor and looking south, away from the freeway and airport. Nice size, but hadn't been used in a while so there was thick dust all over the desk. The desk chair is too low for the desk, but there was a thick, comfortable chair in the room as well. Sheraton is proud of their beds and they should; they are truly great with lots of pillows and softness.
Internet is wireless, costs $10 per day and DOES NOT support VPN! I called the wifi support, which claimed that VPN should work perfectly. Well, it didn't. "---"
Only 1 set of lotion, shampoo, etc. was delivered to my room. The last night, I called and asked why housekeeping didn't leave some and asked to have it brought up. It was - without any apologies. Throughout the stay, whenever we had to ask for something being corrected, the staff NEVER apologized for the inconvenience or anything. Who is servicing who?
Restaurant staff wants to be professional, but seem to have experience from a diner somewhere else. Food was good, however.
Exercise room is pretty big, but some of the machines have seen better days. Pool area is nice, but the hot tub wasn't in operation.
I might return, but I think I'd try the Marriott just a few miles away first.
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