Shuttle Service is Great!!!! A review of BEST WESTERN Plus Newark Airport West

I don't think it was a bad hotel me, my husbad and his family stayed here the night before our cruise. We arrived at about 1am (going around NYC for the day). When we first arrived the guy at the front desk handed us our key and we went up to our room, well we put the key into our door and it didn't work. It took us 3x before the guy from downstairs came up and used the hotel's management key to open the door for us. We ended up not getting a key for the room. But it was for only one night, so it didn't bother us too much. The shuttle got all 5 of us and our luggage to the cruise terminal with time to spare. On the way back, the same thing, we didn't have to wait long at all, we got off the ship at around 10am and we were back to the hotel luggage and all by about 11:15am. So all in all I would have to say it wasn't a bad experience, it definetly needs to be updated and cleaned a lot better, but we all agreed we would use them again for our next cruise! I gave them above average because of the shuttle and because it's free parking for up to 10 days so it saved us $70 (the price to park at the terminal for 6 days).

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BEST WESTERN Plus Newark Airport West
463 reviews