Shame about reception staff A review of Courtyard Page at Lake Powell
We spent one night here in August 2004 during a 3 week US vacation. The reception staff were poor and did not welcome in any way . I have never experienced such lack of welcome in the US and would have been surprised at such in the UK where we are not known for service .We arrived at 2.20pm when temperatures were pushing 40 deg, were curtly told too soon rooms were not available until 3pm .When I asked if there was anywhere we could get a drink was told no but we could sit in the garden ! The restaurant / bar was closed to prepare for dinner at 5pm . We went away and visited the dam ( worth a visit ) and came back The first room they gave us was already taken and we were called back to be alocated another .The room was clean , spacious and beds comfortable but no fridge/ minbar and inadequate toiletries plus could not supply promised toiletries on request from reception .
I did take these issues up with the duty manager who arranged a fridge and did tell me the shop could have sold me soft drinks/ chilled water . Not sure what is going on there but they sure do have some training issues to address
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