Service A+... But Basic Accommodations A review of Hyatt Regency Rochester
Attended a conference at the Rochester Hyatt Regency and stayed overnight. Prior to my stay, I had extensive contact with the reservations and accounting departments arranging accommadations and dealing with business type payment issues; very friendly, professional and helpful. Upon check-in, there was a problem with the special rate I had secured through their reservation service. Confusion ensued but the situation was solved in a timely, professional manner and I was even given a better rate AND fresh fruit and bottled spring water delivered to my room to make amends for the situation ( thanks to Chandra). Parking is inexpensive ($3.00 a night) and the garage is adjacent to the hotel (no valet). Lobby is beautiful; somewhat "NYC-ish", very spacious. I requested a complimentary room upgrade when checking in but was politely informed all rooms are similiar (later discovered there were "suites"). The room was clean but very basic and somewhat worn - scratched furnishings, dirty upholstered desk chair, lightly stained carpet. Bathroom was OK; adequate towels, limited amenities. Quick, friendly response when I informed the front desk I was in need of an in room coffee set up. Bed was a little uncomfortable, no club chairs or table (just a desk and chair). Adequate TV with good cable stations. USA Today was delivered to the room in the morning. The pool area was OK; the water was clean but the pool itself was not (plastic liner). Nonetheless, it was refreshing and appreciated. The whirlpool was not warm enough and really could have used another twelve inches or so of water. The exercise room was great; modern equipment in good working order, TVs, water, towels, etc...and opened 24 hours. The hotel is located right in the middle of downtown Rochester near the river, two blocks from Dinosaur BBQ; do yourself a favor and walk over for lunch or dinner (best BBQ in the world and a very "eclectic" mix of patrons). In conclusion, an average hotel with great service...at least during my stay and mostly due to the front desk personnel. Side note regarding conference accommadations: I spent two days in the Grand Ballroom and my internal body tempature plummeted to a personal record low.....and I'm originally from Buffalo!!! We were warned ahead of time in our conference literature to "bring a sweater or light jacket as room tempatures may vary". Well, it didn't vary much...always FREEZING!! Difficult to regulate.... maybe but, unless there's dancing and an open bar, an area that big should never be that cold!! Oh, lunch service that was included with the conference was somewhat rushed, mechanical and the food was less than stellar. The morning continental breakfast and afternnon snack set-ups, also included, were average. None of this would keep me from attending another conference/function at the Rochester Hyatt Regency - I just want to inform future event planners and "attendees". I've certainly experienced worse in my professional conference/training history!!
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