Sell no wine... A review of Grand Lodge Crested Butte

...before its time. The Grand Lodge should listen to Gallo. I hate writing bad reviews, but want to offer others the benefit of our experience. This hotel was just remodeled and reopened under, I believe, new ownership. They are definitely still working out the kinks. We stayed for four nights (paying just over $100 a night-which I do not consider bargain basement rates) - trying to have a nice, mellow, mini-vacation in our home state.

The pool, oh the pool. Apparently this is the only pool around and so the hotel sells passes to the local townspeople. This means that everyone and their grandmother brings themselves and their five kids to a pool the size of a postage stamp. All day. Every day. Screaming, running, largely unsupervised children abound. Cannonballing, using safety devices as floaties, constant empty stock of pool towels, dogs in and out eating the scraps of food littering the tables and grounds, babies in the hot tub - I kid you not. My shattered eardrums may not recover.

No hotel employee ever enforced the clearly posted rules. They simply chatted up their local friends. Our attempts to express concern fell on deaf ears as the management was completely and utterly unresponsive. The quirks in the room and fitness center could be forgiven. If we hadn't been so looking forward to mellow lazy days, or not really "pool" people, maybe we wouldn't have minded or noticed the teeming madness. But to calmly try and discuss the concerns and issues regarding the pool with management repeatedly and then have our experiences dismissed and ignored cemented the bad experience and left a very bad taste in our mouths. 90% of customers are lost in the recovery process - The Grand Lodge needs to look into management training.

There is an upside! - the day spa (also new) is fabulous! Ask for Heather (whether for massage or body treatments) and you won't be disappointed! Stay somewhere else, but don't miss the spa!

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Grand Lodge Crested Butte
369 reviews