Satisfactory A review of Westin Galleria Houston Hotel

My stay was brief, only one night, but satisfactory. Upon arrival my reservation could not be found (by name or reservation number); however, the employee gave me the same rate and was very concerned about finding me a room away from the noise and traffic of the elevator.

The hotel is conveniently located in the mall, so you do not even have to step outside in the humidity to get to the mall. The mall was average, not spectacular.

The room was spacious, modern, clean, the bed was comfortable, and the bathroom adequate.

I was surprised that the hotel allowed smoking in the lobby (I guess Texas is not as progressive on smoking bans as most states).

When I received my credit card statement later in the month I found that I had been charged twice. Upon calling the hotel I was told that I had only been charged once and that I was mistaken. I told the employee that I was not mistaken and that there were two charges on the statement. I faxed a copy of my statement to prove the error. Upon receipt, the employee said that I was charged a no-show fee because I had failed to occupy my reserved room (the one they could not find upon arrival with my name and reservation number). After four phone calls the issue was resolved and I received a credit on my following month's credit card statement.

Overall, if you want a hotel with easy access to the mall and a comfortable bed I would recommend staying at this hotel, but if you want more I would chose another hotel.

Reviewed by
Westin Galleria Houston Hotel
516 reviews