Run, dont walk, from this hotel A review of Hollywood Beach Resort Cruise Port
My letter to RCI and Ramada about my vacation says it all: "Dear Sir/Madam:I want to inform you, in writing, of the unsafe, hazardous and frightening experience me and my son had at the above referenced resort and date. For your information, I am an Emergency Room Nurse and I was vacationing alone my 22 month old son, Danny. This is a Ramada Resort, which I thought would be okay.The parking was attached to a building that was being knocked down. See attached photo of not only the View from my room but you can see all the demolition going on.
Demolition began at 7:00 a.m. outside my window each morning. This included cranes, plows, jackhammers, etc. as you can see from the picture. Besides being unable to sleep in the morning, trying to access the garage meant walking Underneath moving heavy equipment. I literally ran on one occasion carrying my son because the cranes moved over top of our heads. The resort was dirty. My suite smelled of cigarettes. The smell of pot drifted in the hallways. The stores that use to be in the resort had moved out. The resort is depressed, run down and has clearly seen better days. I came to find out that this resort is low income temporary housing. This was discovered when on my third day, when the loud fire alarms went off at 9:00 a.m When I looked out the window I saw firetrucks in front of the resort. Being on the 6th floor, I grabbed my baby and we ran down the staircase in our pajamas. The stairwell doors were locked from floor three down. I thought we were trapped. We ran back up to the fourth floor where I was able to get out of the stairwell and ran into people who advised me that this is a routine drill and didnt Ramada tell me about the drills when I moved in there. When I advised them I was a guest at the hotel they told me they were permanent residents on rent subsidy and that the front desk should have told me they were having a fire drill, since I was obviously in distress thinking a fire was occurring. [If you look at the attached photo you will see the fire trucks, I took this picture before I checked out]A resident walked with me to the front desk, because I had locked me and the baby out in my rush to escape our room. After waiting 10 minutes on line, I was embarrassed because people were looking at me in my pajamas. A representative finally came to the front desk and said oh, it was only a drill, sorry, dont be afraid. They gave me a key to get back in my room. I asked why the firetrucks were there and they said it was routine. When I asked how I would have gotten out if there was a fire and the doors were locked from three down I was told to take the elevator. I was than advised that the doors were locked because of problems with security. Needless to say, I went to my room, called the manager of the Ramada (Mr. Sean Marchessault) to complain of my experience (he did not return my two calls to him even though the receptionist told me he was there) and packed and left. I enclose a copy of my check out on Tuesday morning, October 21st. I lost all the food I bought because I could not carry it, my baby and our bags. Oh yeah, no valet service was available. So, in summary, this is the first complaint letter I ever wrote in my life but felt compelled to tell you about my vacation from Hell. Please see your Exchange Information letter. Under the Special Notes section it should have stated that this resort is under construction/demolition, stores have moved out and is affiliated with subsidized low housing living. I look forward to a response from you. I am,