Rudness Abounds, you'll be sorry A review of Dolphin Beach Resort
The only positive aspects of my family's stay, was that we were together and that we were at a nice beach. Beyond that, we discovered quickly that the web-site was grossly inaccurate, the reservations were incorrect, most of the staff was barbarously insolent, the rooms were not properly maintained, and the property as a whole stank and was in need of a health dept. visit. What they tell you is a kitchenette, is merely a small fridge, a microwave and a coffee maker. There is no stove, plates, forks, sink, etc. Even after planning 5 months in advance and communicating several times with an employee on the phone to coordinate the internet info. regarding what we were looking for and how to book it correctly, --They STILL got the reservations wrong! To add insult to injury, rather than handling it courteously and professionally, the staff was extremely rude and even confrontational. No effort was made to smooth over their error. In fact, they denied having even made any error whatsoever. We had 4 rooms booked for a family reunion. Needless to say, the indignant and insensitive behavior of the staff put a stressful overtone on what would have otherwise been a wonderful event. During our brief moments at the main desk, we encountered several other very distressed guests. The hotel restaurant attempted to charge another guest for plastic utensils! Yet another complained of the stench and roach problem. Overall the stay was miserable. We could have overlooked allot had there been a shred of professionalism or decency from the staff. However the booking mistake, the staff's disrespect and the overall maintenance issues are serious cause for concern when considering this "hotel" on St. Pete Beach.