Rude Service A review of Drawbridge Hotel

When I stayed there, their staff and service was extremely rude to us. Me and some friends decided to try to stay there for a relaxing getaway, which my father helped pay for. They kept on interagating us rudely, and threatend to both kick us out of the room AND charge my fathers card 3 hours after we checked in. What for? Just because were under 21. Even though my father ALREADY paied with his credit card and autorised us to stay there. If they wanted someone to sign, they should of did it when we checked in. Plus, my father already authorised us, which means they don't NEED a signiture. We later on called and debated this in a very kindly mannor. They accused as of LYING when we did not, and they were also rude to us then. I don't think it is fair in any way, especally since we were gonna be paying customors.

If you have children, DO NOT STAY HERE! If you leave, they WILL KICK YOUR CHILDREN OUT OF YOUR ROOM, and you as well, and you will be CHARGED for it as well.

This place is extremely nice, but the staff and their bogus policys totally ruin this place. If you plan on having children stay here while you leave for even a few hours, I defently do not recommend this place unless your children want to stay in the lobby for a few hours with all your stuff. Untill they change their policy, I will NEVER come back to this hotel again.

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Drawbridge Hotel
113 reviews