Room not as reserved A review of BEST WESTERN Suites Near Opryland

This hotel advertises things that are just not available. The "deluxe continental breakfast" is juice, dry ceral, bagels and sweet rolls and coffee.

The exercise room and spa consisted of machines that don't work and are not being looked at by staff. The sauna was operational, but no water was provided for steam and although there are signs saying to wear nothing but a towel in there, there are no changing rooms close by and no towels either. My biggest problem was that I reserved a smoking room. When I arrived, for a full week's stay, I was told that although I asked for a smoking room, they didn't have one available, so gave me the next best thing. The front desk people were not able to help, on the day of check in or after. Although I left requests several times I never heard from management at all. Be careful that you call the hotel directly after making your reservation and see that you are getting what you want, not "the next best thing." This hotel is very aware that once the day of check in arrives they are not obliged to refund your money and take advantage of it.

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BEST WESTERN Suites Near Opryland
465 reviews