River Terror A review of River Terrace Resort & Convention Center

One could expect a more satisfying night's stay from the back seat of a hatchback economy car.Had to stay at the hotel for a work-related seminar and will never recommend it to anyone. Upon arrival, the front desk did not have my reservation (despite the confirmation number in my possession). Finally got a room furnished from the Brady Bunch set clearance sale, located far from the conference facilities. The air conditioning never worked, the lighting was incredibly poor (apparently only every other lightbulb needs to function) and part of one light fixture was broken and lying on the bathroom counter. Front desk would not accommodate a late check out and the maid apparently forgot to clean the room during the stay. The kicker was the food: lunch catered by the hotel consisted of a watery 'vegetable' soup that tasted suspiciously of cheap barbeque sauce.Oh, but there is more. Upon receiving my credit card bill the next month, this establishment had charged me twice for this horrendous experience. The professionally worded letter of complaint to the manager went unanswered. Please stay far, far away from this heinous hotel.

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River Terrace Resort & Convention Center
406 reviews