Reporting this hotel to the Health Department A review of Courtyard Cocoa Beach

I booked the Courtyard Cocoa Beach Feb 11/12 as the last leg of a weeklong trip prior to a cruise. I had stayed at several Marriotts & have been pleased with their service & cleaniness.

I love coffee, and was happy to see a gratis machine in the lobby. After check-in, I availed myself of a cup. It was weak looking, almost tea like. Having been in the hotel business for years, I knew the coffee concentrate bottle was probably not seated properly. I informed the busy front desk, and told them I would just grab a cup from the bar, They assured me it would be fixed the next spare minute. It must have been a busy night, because in the morning it still was not right. The nice front desk clerk fetched me a cup from the restaurant and said it would be fixed by the time I got back that afternoon. After a long day, I was looking forward to a nice cup of joe, but things were the same. At this point, knowing it was a 2 minute fix, I took it upon myself to correct the problem, and opened the unlocked machine door. I couldn't believe what I saw, and ran to my room to get a camera. I took pictures, but they're too gross to post here. I'm no mold expert, but I saw at least 2 strains, floating in with the coffee, climbing up the sides. All I could picture was sick or immune compromised people blithely sipping their coffee. Maybe the heat kills the spores, but I didn't want to test the theory. I informed the front desk, they put an out of order sign on the machine. The next morning, I was going to the 7-11 for a cup of joe, and saw 2 employees standing by the machine, obviously talking about me, what was I doing in the machine. I made note to speak to the woman, Dee, the front desk manager, on my return. I told her it was a good thing I looked in there, it was a grave situation, someone could get very ill. She said it was the first she heard of it, I suggested she had a communication problem with her staff as I had told 3 different people. She then replied it wasn't my job. She's absolutely right, apparently it was no ones job. I hope its someone's job now. Marriott needs to retrain this particular front desk management in customer service. The Cocoa Beach Health department will hopefully train them in cleanliness matters.

Reviewed by
Courtyard Cocoa Beach
567 reviews