Reporting this hotel to the Health Department A review of Courtyard Cocoa Beach
I booked the Courtyard Cocoa Beach Feb 11/12 as the last leg of a weeklong trip prior to a cruise. I had stayed at several Marriotts & have been pleased with their service & cleaniness.
I love coffee, and was happy to see a gratis machine in the lobby. After check-in, I availed myself of a cup. It was weak looking, almost tea like. Having been in the hotel business for years, I knew the coffee concentrate bottle was probably not seated properly. I informed the busy front desk, and told them I would just grab a cup from the bar, They assured me it would be fixed the next spare minute. It must have been a busy night, because in the morning it still was not right. The nice front desk clerk fetched me a cup from the restaurant and said it would be fixed by the time I got back that afternoon. After a long day, I was looking forward to a nice cup of joe, but things were the same. At this point, knowing it was a 2 minute fix, I took it upon myself to correct the problem, and opened the unlocked machine door. I couldn't believe what I saw, and ran to my room to get a camera. I took pictures, but they're too gross to post here. I'm no mold expert, but I saw at least 2 strains, floating in with the coffee, climbing up the sides. All I could picture was sick or immune compromised people blithely sipping their coffee. Maybe the heat kills the spores, but I didn't want to test the theory. I informed the front desk, they put an out of order sign on the machine. The next morning, I was going to the 7-11 for a cup of joe, and saw 2 employees standing by the machine, obviously talking about me, what was I doing in the machine. I made note to speak to the woman, Dee, the front desk manager, on my return. I told her it was a good thing I looked in there, it was a grave situation, someone could get very ill. She said it was the first she heard of it, I suggested she had a communication problem with her staff as I had told 3 different people. She then replied it wasn't my job. She's absolutely right, apparently it was no ones job. I hope its someone's job now. Marriott needs to retrain this particular front desk management in customer service. The Cocoa Beach Health department will hopefully train them in cleanliness matters.
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