READ THIS FIRST!!!!! A review of The Coeur d'Alene Resort

BEWARE of this hotel's 4-star rating!!!! It barely qualifies as 3 stars. Possibly when it was built in the '80's, but not now. My husband and I booked a 4day-3night package which included a dinner credit, breakfast credit and spa credit this last weekend (mid-Jan). We have 3 small kids and have had a really rough year healthwise and really needed some pampering. We can only snag a babysitter about once every couple years so it is really important to us. When we got there, the room was dirty and dingy. The bedspread was dingy, looked like it was from the '80's, and had been sewed in several places. There was no fan in the bathroom, the sheets were so thin you could read through them, and the mattress pad was a piece of felt. There is also no microwave in the room (4*hotel?) so forget leftovers unless you want to call room service and then tip them. (don't ask for gravy on your hashbrowns in the restrnt either, they charged me an extra $2!) The shower backed up in our room as well. Sat afternoon when I tried to take a nap, there was hammering going on besides the constant door-slamming. They must have paper-thin walls. This was in their "premier lakeview fireplace room! After talking with friends, we were going to cancel our reserv for Sun night, and the front desk offered to move us to the honeymoon suite. Since we preferred not to have to move hotels, we agreed but found it was exactly the same room, but in addition had a small window seat, mirrors on the ceiling and a jetted tub/shower. (good luck getting in and out--it's deep, tiled all around and no hand holds. I can't believe some one hasn't fallen yet). Oh, and did I mention the cigarette smell, burns in the carpet, and pink stains all over the bathroom floor? I ended up spending $40 on a candle (nothing's open on Sun) to cover the smell. Also, our massages were supposed to be together (they weren't) and the therapist's CELL PHONE WENT OFF IN THE MIDDLE OF MY MASSAGE. They apparently don't care about their "honeymooners" either, as there was a loud party on the balcony 4ft from ours, that we finally called the front desk on after midnight. The next morning after we'd paid up ($1000+ !!!!), at the urging of some locals, we asked to see a manager. We were told the general manager "doesn't come out to talk to just anybody" and there was only the housekeeping manager available. This was on a Monday afternoon. When I commented that a hotel this large surely had a front-end manager on duty, the clerk replied that their managers needed a day off too. So the young man who manages housekeeping politely listened to us and offered to credit the last night's stay (since we'd called on the party next door) and said he would have the manager call us (we'll see). For that amount of $$, we could've stayed in REAL luxury at the Davenport Hotel in our OWN town. Avoid this place unless you just want to crash on the lake, but get the least expensive room. It couldn't be much worse!!!!!!!!

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The Coeur d'Alene Resort
586 reviews