Read this before going A review of Comfort Suites Lakeside
My husband, 7 year old, & I just returned from a stay at the "waterpark" hotel in Houghton Lake, Michigan... comfort suites. I was looking for a hotel with a LAZY river in it. We went to this after finding it on the internet. It was better priced than the great wolf lodge in TC. There are only 4 hotels with an indoor lazy river in Michigan that I know of now. It was easy to find & I discovered it must have been recently built. The "new" construction smell is still there. Check in was terrible, but OK if you are patient & don't mind there is only one gal working. The other gal that came did not know ANYTHING. It was her first day. Unlucky for me, the first gal let me have her check me in which did not work as she did not know how to use the computer. I had already paid by credit card over the phone. You have to pay extra for a third water pass. Customers kept coming to the desk to complain about things. Some complained that the room wasn't what they requested. Some said that they wanted a balcony on the lake side, & did not get it. Some said that one guy told them on the phone before coming NOT to make a reservation as there were many rooms available. Someone else told me at the same time (as we compared times) that there was only 2 rooms left. The lobby had inviting comfortable chairs & the elevator worked well. There was a room that served breakfast but remember only until NINE am & after exactly at NINE, they put it all away. So HURRY. The fire doors are very heavy & there are many of them, but they make loud slamming noises at night. So, if you are trying to sleep near the stairs, forget it. Get a room closer to the pool area. That will also be away from the nightclub area if they have a loud band. I woke up suddenly with a great jump in the night. I thought I was at home & someone broke in our house & people were coming in. It was after 2:30 am, & the loud talker party was in room across from us & I had to call the desk twice in an hour & a half. The screen doors for the balcony were the cheapest they could buy, & therefore are now in disrepair & ill fitting. This place will look rundown soon, if they don't keep up with repairs. There was a wooden swing that looked inviting on the terrace overlooking the large lake. However, it was terribly broken & dangerous to use. This place could probably make more $$$ renting out some water toys like waverunners or pontoon boats or some other small water craft, as the lake is very shallow in places. We were talking to a boater using the 100 foot dock, when he realized some other boater that just took off took his anchor!!! We decided to try the southern louisiana themed restaurant there, even though the prices were extremely high. There are many exotic drinks to choose from, but the price is high. The service was good, although we discovered it was our waitress's first day. The manager went from table to table to ask how things were. Kids get beads from the treasure box. The food had beautiful presentation & was very filling & good. However, we could have spent less than the $58 for 3 of us at a local smorgasboard or many other restaurants. The women's bathroom had no toilet paper in the larger stall. The soap was weird. Found out they had soft water. Lots of arcade games everywhere. BEWARE. You will lose your quarter in something. The quarters got stuck in several arcade machines. Bring a needle nosed plier & make sure the snack machines have the digital numbers lit up & working before u put money in. They won't return your money, but u can fill out a little slip... & hope u see it again. The ice machines won't work most of the time. You have to use your room card. There was water on the floor all the time in front of the ice machine. My son almost fell. We tried the water park out & my 7 yr old had fun. I used the hot tubs. One was luke warm & the other a little more hot. They were not as hot as I would have liked. The lazy river was not as big as I thought it would be, & it's current not too strong. The 3 tubes were not filled all the way with air & were waterlogged. Bring your own. We did, but did not use them, as I did not want to go out to the van to get them. They need to make a larger lazy river, but there is no room. There is one water slide & some little pool that sprays water up on you. The water is kind of grungy. They did not turn on the disco lights in the ceiling area which would have been cool. They had music playing, but difficult to hear & not enough speakers by the hot tub. They kick you out at 10pm & 10 am. They will NOT let you take towels out of the pool area. You run back to your room wet. Then, there is no place to hang your wet bathing suit in the bathtub. The floor gets really wet & there is NO bath mat towel. Use little bits of soap & shampoo etc as it does not wash off well. There were no extra sheets for the pull out sofa. There is a hidden closet behind the mirror. Make sure u remember it is there when you leave, as we forgot stuff at first & had to go back. Did not use the safe, as this seemed like a pretty safe place. But after reading one of the reviews, looks like it is good we did not use it anyway. SO, in conclusion:
TO THE GUESTS: try this hotel if you want a place for the night for your child to have some water fun & write to trip advisor & tell them what YOU think. Or if you want a place close to the boat launch & have a boat... Or if you want to party if u have a lot of $$ because you can get away with being loud.
TO THE HOTEL OWNERS:
FIX the wooden swing or get more so everyone can use one & more chairs instead of lounges. Make another golf putting area.
GET more qualified HELP
MAKE your help SMILE & be friendly & help us!!!
FIX the vending machines & arcades or get a tool to help us get our money back or give us money back & bill the vendor later
INSTALL new screen doors or you will have problems down the line.
CLEAN the pools
INSTALL more speakers by hot tub
PRINT More inform about waterpark area as I don't even know if the TANNING booth was free or not or if there was a SAUNA????
MAKE HOT TUB HOTTER
SERVE BREAKFAST TILL 11 why not? You won't lose that much money
RENT out water vehicles or include them in price
MAKE your hotel all inclusive DRINKS included
PUT QUIET buffers on the heavy slamming doors
WARN KIDS that they are going to lose their quarters in the machines &
INVEST in a needle nosed plier & tool to get out stuck quarters. Your teen aged help boy at night... maintenance person will find these very handy & it will make lots of guest really happy.
WATER your dying marigolds outside & pick out the weeds. & have someone clean the manure out of the parking lot
HELP quiet loud quests immediately or prevent it from happening by having a security guard at the bottom of the stairs by the restaurant. These doors were supposed to be locked after hours anyway. This would have made it more difficult for those loud party people to keep going back & forth.