Problems with Service at the Resort A review of River Terrace Resort & Convention Center

We arrived late in the evening and the first room they placed us in had problems with the plumbing. When we complained, they moved us to a smoking room, which was not acceptable either. After two tries, we were finally placed in a beautiful room overlooking the town. Things went well until the next morning when a Contemporary Christian Church rolled in for a two day concert. We kept the heater/air con going all day to drown out the sounds of Christian rock pounding out in the convention area of the hotel. The day we left I asked to check out late at 1 PM. I was informed we could only have until 12. I noted that we were an hour late getting into our room on arrival, but they were not convinced, even though they did not have the room scheduled for other guests. My recommendation: Stay in brand name hotels that have an established reputation in other markets as well, not in a local, hometown Inn.

Reviewed by
River Terrace Resort & Convention Center
406 reviews