People, Service, Rooms, Location - A Jewel! A review of The ICON Hotel & Lounge
I visited Prague May 27 to 31 and truly loved my stay at the Icon. I booked only a night or two because I wasnt sure I'd love it but soon realized the jewel I happened upon and extended my stay. I'm sure there are a few excellent small boutique hotels in Prague with spectacular rooms and amenities like the Icon, but like many things in life, it comes down to people.
The staff at the Icon, every one I met, were kind, caring, genuine, open and helpful. My experience there ranks in the top customer service experiences I have ever had in any aspect of my life. Nah-Dja Tien, the manager, deserves much credit for not only the culture and energy of the Icon, but for finding and hiring great people who set the Icon apart. I was travelling solo and appreciated their kindness and help with recommendations on sites, restaurants, bars, clubs... directions... getting laundry done at the last minute before the next leg of my journey, etc. Everyone was a pleasure to interact with and surpassed my expectations for customer service. In fact by the time I left I felt a real friendship with some of them.
The Icon rooms were nicely designed, different, hip, clean and extremely comfortable. I slept great. The lobby bar and breakfast (all day) area are a nice touch and I appreciated the use of free Internet access. I had some lower back pain from all the walking I did and the Thai massage I had was really amazing. The location, 4 minutes walking to Wenceslas Square, 8 minutes to Old Town Square and just a few more to the Charles Bridge and the Castle, seemed just right to me.
Prague is absolutely gorgeous and the Icon helped make my experience of this city and the Czech people very special. I hope to return soon and will definitely look for availability at the Icon.