Over Promised - Under Delivered! Hype! A review of Sedona Rouge Hotel and Spa
Over promised --- under delivered. This hotel is pricey and full of hype. We took what was supposedly the Best View Suite on the top (3rd floor) - The Andulusian Suite. The view was mainly of a Safeway shopping plaza next door and a littered back yard (the location isn't very good as it sits right next to a grocery store). Over the tops of the trees looking from below in the canyon you could see the tops of some of the red rocks. The tile cutting machine whizzed away for 2 hours after we first arrived, we left the room to find relaxation and less noise by going shopping. Our food service tray from the night of our first arrival, stayed in our room for the entire two night stay. Housekeeping makes your bed and gives you more towels (minus the necessary floormat needed in the shower area), but leaves the rest of the clean up to you. No refreshment of any other amenities or typical tidying up you'd come to expect from a "upper end" or worse yet higher priced hotel. The concierge they advertise as being there from 9:00-5:00 was non-existent our entire 3 day stay, or either away for long lunches. The bellman locked us out of our room closing the door behind him as he exited, although we had walked out to get some additional belongings sitting outside (he was rather young and inexperienced.) Upon check-in and check-out we were not impressed with the young lady who never smiled, welcomed us, or wished us well on our departure - she never uttered more then 2-3 words that we can recall. The 32" TV in the room is so far away/displaced from the bed that it can not be easily seen or observed when turning in for the evening. You must sit on the sofa in the forward section of the "suite" to hear and/or see it. The positives are the bed is very, very comfortable and the soaps/shampoos are from locally developed private collection and are quite nice. However, overall the hotel isn't worthy of the $300 a night price tag (and that's at low season with a 20% occupancy rate -- yes, I noticed it at the work station of the front desk clerk --- they have 70 or so rooms and the worksheet said really big 8 CHECK-INS, 9 CHECK-OUTS and 19% occupancy). I would recommend this hotel if you wish for a nice in-room experience for comfort, but get the regular rooms, since paying anything more doesn't really get you anything more of a view. I guess we were the uninformed tourists taking them up on their quite delicious sounding web-site. Since our initial experience in checking in wasn't all that special - we decided to pass on their SPA offering, and forego the dining experience in the REDS Restaurant. We probably would have even been further disappointed. Next time we will be staying at another resort property.