Only if the Marriott is not available A review of Sheraton Norfolk Waterside Hotel

We stayed here Aug 26-28th, 2004. The room itself was okay, not the best (after just leaving Sheraton Towers in NYC). The service I found incredibly lacking. We get out of the cab with 7 bags and the valets and baggage attendants continue with their own conversations. I left the bags outside and went to check in. The check-in clerk merely took my credit card and gave me keys. She told me nothing about the facility like the restaurant, pool or fitness facility hours, the $1.50 charge for each local phone call. Nor did she ask if I needed help with luggage. Simple things. I returned to find my bags still sitting on the curb. I finally asked for help and was asked, "Oh do you need help?" I asked for a roll-a-way bed and was told it would be in my room when I returned..I'm still waiting for it.

The room is a good size. They said the place had been remodeled '03-04, but I can't tell. The lobby is still under some construction I think. They had a large orange tarp covering part of it. The part uncovered was fairly nice. The room is not outdated, but it still looked incredibly lived in.

The restaurant staff is phenomenal. Very attentive, and quite responsive. The prices were incredibly reasonable for a hotel. For the same meal I paid $22 in NYC at the Sheraton, and only $11 in Norfolk. I suspect that's because of the competition from the food court at Waterside, right next door.

I was surprised that this place allows pets, and disappointed that it does not have specific rooms or floors for guests with pets. I thought the hall smelled a bit foul, and sure enough I saw a few of my neighbors with pets.

I would stay here again, BUT ONLY if the Marriott across the street was full, and for the money I might try a few of the newer spot in downtown Norfolk.

Reviewed by
Sheraton Norfolk Waterside Hotel
495 reviews