OMG! Stay else where! A review of The Westin Crown Center

What a horrid place to stay at! The front drve person wouldn't open the car door for my wife. When I asked for help with the luggage, I was told I had to wait, there was no one to help. When I mentioned a tall guy standing there with glasses, I was told he was waiting on a FOOTBALL team to help them. I later found out the football team had been delayed and HE KNEW IT!

Check in..............oh brother. THere was no one at the front desk, 3 agents were behind the desk. as soon as we walked up, all 3 went in to the back. We stood there for 10 minutes before going to the concierge, a dark haired woman and asked for help. She replied that the front desk people would be right out. When a front desk person finally came out, I asked what the hold up was. Her reply was, "Didn't know any one was out here."

Our room was not what we had asked for. We had asked for a room with a king bed, close to the elevator (my wife has trouble walking) and got a sofa sleeper all the way at the end of the hall. We went back tot he front desk and we were told that they were booked up. I demanded to speak to the hotel manager and was refused. Finally another gentelman came out and up graded us to a club level and free breakfast.

We were expecting a package to arrive via UPS, the person incharge of those, a skinny black woman, could have cared less. NO ONE seemed to have a name tag on.

We checked out early and went to stay at a different hotel in the city. My wife was so upset by the poor service at the Westin, we vowed to never come back. Even Motel 6's treat you better. You get lousy service there, but at least you expect it.

If you're going to stay in KC, stay ANYWHERE but the Westin Crown Center!

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The Westin Crown Center
1339 reviews