Okay only if you like a rude staff and reptiles in the rooms A review of All Season Suites

We stayed the last full week of July 2004, and had more bad experiences than we did good ones at this hotel. Without writing a dissertation here, I'll just say that the staff was for the most part rude, especially one of the front desk clerks, as well as the woman we came to refer to as the "Breakfast Nazi"; she yelled at nearly everyone from children to elderly people-- and I heard her threaten to bar several people from "my kitchen" for no apparent reason. Even though the free continental breakfast was one of the perks that lead to us choosing this hotel, we went out for breakfast the last four days we were there in order to avoid this rude woman.

Upon checking in, we learned that we would not get the type of room a reservation person had promised us via telephone two months earlier, and instead of apologizing to us, the check-in person accused us of lying about what we had been told on the phone.

Probably the most interesting part of the vacation was when we returned to the room one night to find a fully grown LIZARD in one of the bedrooms, only to have the woman at the front desk grumble that she would have to pay overtime if she called someone to come in and catch it. When they finally did send help (a teenage boy who tried his best to help us), we had to assist him in capturing the lizard. What bothered us most about this incident was that we received no followup from management inquiring about our well-being, even though the staff was talking the next morning among themselves about a lizard being in one of the rooms.

I travel for business and pleasure all over the United States--and have done so more more than 20 years--and I'll have to say that this is one of the worst places I ever have stayed--not so much because of the accomodations (although the blankets did have holes in them as a previous reviewer stated--and the lizard, of course) and housekeeping didn't show up until after 4 p.m. most days; however, the main problem I had with this hotel is the attitude of the staff. Tennessee is supposed to be a place that offers Southern Hospitality, but this Ramada Inn did not.

I gave this two stars, because it wasn't "terrible," but it fell far short of being "okay." A better rating would be more like 1 and 1/4. Beware.

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All Season Suites
371 reviews