Ok hotel not perfect but fine for 1 night A review of Embassy Suites Denver-International Airport
The hotel itself is newer and very clean. The lobby is lovely. Our suite was very well decorated and a nice size. We had a great view of the city lights and mountains. The granite counter tops, high speed internet connections, microwaves and mini bar are a nice touch.
The location of the hotel is perfect. It's very close to the airport- yet we were not bothered by the noise.
The problem with this hotel is its staff.
- Terrible check in. Service was slow and NOT friendly. He did not tell us about free breakfast or "Manager's" hour.
-Luckily I had stayed at other E.S. and knew about free breakfast. We also figured out (on our own) that the Manger's reception was going on. However, we were not greeted in any way by the staff (who were just standing around). And when my husband went to the bar the bartender was not friendly. Even after a few tips he still never smiled or made eye contact.
-After the manger's reception my husband and I decided to take a dip in the hot tub. Big mistake! The pool area is inside and very well kept. However, the hot tub is outside and the water was freezing! The staff had not turned the temperature up it was colder than the pool.
-We decided to go back to our suite for room service. The food was very good however it was a hassle to try and place the order. It took my husband several tries to communicate that we wanted mozzarella sticks and small pizzas. However, the salmon pizza was worth the hassle.
-THE NEXT MORNING HOUSKEEPING ENTERED OUR ROOM AT 7:45 am AND WE HAD THE "DO NOT DISTRUB SIGN" ON OUR DOOR!
- Breakfast. The omelet bar was very good. The cook at least smiled and was friendly. However, again not greeted by staff members (who were just standing around). The muffins were stale and the coffee was not super hot. However, it is still better than most hotels' breakfast.
To sum it up- a very nice property with staff you can't stand their jobs. Not once (with the expectation of the cook) did we have a staff member make eye contact or smile.
Would we stay here again? Maybe because the rooms are nicer than other hotels closer to the airport. We just hope the hotel gets new management.
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