Not A review of River Palms Resort Casino
Booked the hotel room from Alaska. Requested a non smoking, river view with king bed room. Called the River Palms, who confirmed our booking and the room requested was ready for our long travel. When we arrived at 2:30am, the person at the desk also confirmed the room and we went on our marry way up to the room. When we walked in, the room was a smoking room, two double beds with a view of the street. We thought he made a mistake and went back down. When we got there, he and his night supervisor of the Front desk, said "all we guarantee is a room". I almost choked from the demeanor of the front desk supervisor. I told them, my wife is allerigic to smoke. They did not flinch, but were more put out and inconvenienced by my insistance for a non-smoking room. After they said they had nothing, we walked out the door and went to the Riverside. They, without a reservation, put us in a suite on the 15th floor, balcony, riverview and non-smoking without hesitation.