Not worth the stress A review of Boston Marriott Newton

Will never stay at this hotel again. We had stayed here several times in the course of a year. During one stay, we arrived back at the room at 6PM after being out all day, and the room was not made up. They finally came and made up the room, but had no towels. They promised us towels later. When we got back to the room at 9PM, there were still no clean towels. Our subsequent stay was the straw that brike the camel's back. We had booked our stay 6 months prior for a non-smoking room, and we checked into at 10:30 PM, and after a long wait in line, we were told they had overbooked and we'd have to stay in a smoking room. After we ranted and raved for about 30 min, they magically discovered a non-smoking room on their 'elite' floor (btw the room was no different than a double on any other floor). We were lucky I suppose, because while we had lost our 'non-smoking' reservation, other guests came to find out that they had no reservation at all. Another sneaky thing that we found at the hotel is that while they claim to have free transportation to a local college, this doesnt apply during parents weekend when they charge a fee!!

I wont ever take my chances by staying at this hotel again.

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Boston Marriott Newton
359 reviews