Not worth the price...wouldn't do again! A review of Sheraton Indianapolis City Centre Hotel

We booked this hotel for a night in Indianapolis to see a show at the Murat Theatre. While it wasn't as close to the theatre as I would have liked, it was only 3 blocks from Circle Centre Mall and the RCA Dome and close to many other attractions. We arrived about 15 minutes early and the clerk at the front desk informed us that we couldn't check in until 3:00. He was very rude and short with us. We then asked how to get to the mall and he gave us directions that took us 5 blocks out of the way (it was only 3 blocks away). After the mall, we checked in. There was new staff members at the front desk, however, the clerk that checked us in was extremely snotty. I asked for directions to the Murat and she loudly sighed and handed me a map. After checking in, we took a tour of the hotel. The hotel appeared nice. They offered valet parking in the parking garage for $18 or self parking in the parking garage for $12. We thought they should validate parking for their guests but they did not. The overall view of the hotel was nice but the rooms were very plain. The bathrooms were small, old and in need of repair. The toilets flushed extremely loud, we heard everyone else's toilets flushing all night. The shower were full of mildew. The beds were very uncomfortable, neither my husband nor me could sleep well. There was a nice restaurant downstairs, Ethans, but beware that it is very expensive for such small portions. The rolls that came with the meal were as hard as rocks. We ordered room service later in the night and it was really quick and a very good meal. While the first two clerks at the front desk were very rude, there was a young woman working the night shift, Ronny, that was so sweet and helpful. The other staff members could learn from her. Our wake-up call was 5 minutes late. Overall, this hotel does little things to make itself appear "fancier" but it lacks the bigs things that make a nice hotel. If we went back, we would pick another nearby hotel because the location was great but the hotel was not, especially for the price we paid.

Reviewed by
Sheraton Indianapolis City Centre Hotel
353 reviews