Not what we expected A review of DiamondJacks Casino and Resort

My husband and I stayed in a king suite. The bed was comfortable and the room was spacious. However, the room was not as clean as we expected it to be. The toilet did not flush properly, and the toilet seat was soiled upon check-in. We cleaned it ourselves because we were there to have fun, and didn't want to complain. Later, I decided to take a bath in the jacuzzi tub. It was not clean either. We had already unpacked our things and wanted to relax, so I didn't call to complain, because I didn't want to be disturbed by housekeeping coming into our room. I cleaned the tub myself, and as I reaching for towels on the glass shelves above the tub, I noticed that the shelves were covered in dust. The binder of hotel services had pages missing from it. We was also found a couple of ants in the bed. We had visited the casino in the past, and it is always very clean, as are their bathrooms. The casino had given me the impression that their hotel rooms would be equally as clean. Not true in our case. We will probably go back, but next time I'll inspect the room before we unpack, and request housekeeping services or another room before we relax and settle in.

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DiamondJacks Casino and Resort
287 reviews