Not what I expected! A review of The Raphael Hotel, Autograph Collection

Let's start with the positives. Free parking, overall good staff, small but nice lobby. My wife and I booked a plaza view sweet this past December. The room had a great view of the Plaza and the wonderful lights. It was a two room suite. The living room area had a couch and it's own tv. That was nice. What turned me off was the long meeting table in the room. This table did not belong in the room. You could have set 12 chairs there for a board meeting. It was one big long card table with the foldable legs. Remember they bill this as a Romantic place to stay. This is where we ate our room service at. The bathroom is very very small. Shower had very little pressure. The climate control was joke. You did not have temperature setting. You could either turn the heat on or off. I would turn it on before going to bed and have to get up in the middle of the night because it was so hot.

You were either very hot or cold, no in between comfort. For what we paid, I would stay next door at the Fairmont in a heart beat.

Reviewed by
The Raphael Hotel, Autograph Collection
498 reviews