Not up to par! A review of Tahoe Lakeshore Lodge And Spa
The lodge was ok if the price matched the quality. The cancellation policy MUST BE CONSIDERED BEFORE BOOKING A ROOM! When we arrived, the room was ready as promised. We requested a "higher floor" room but got one on the first floor. The room was supposed to be "non smoking" but we could not get the smoke smell out of the room. The rooms have not been updated in quite some time, with NO AIR CONDITIONING. This caused us to leave the sliding room door open all night to keep cool despite our safety concerns. The room was very noisy due to thin walls. We could hear all of the rooms next to and above us due to "creaky floors". When we asked what the refund policy was if we needed to cancel early, we were told "YOU MUST CANCEL 14 DAYS IN ADVANCE TO RECEIVE ANY REFUND" Thus, not allowing you to leave early if you have an emergency without losing your money. The problem is, if you are not satisified with the first night of a 4 day vacation, you have no option to leave.