Not the wonderful business hotel it used to be A review of Hyatt Regency O'Hare

I chose the hotel for a business trip but it was a mistake. I arrived on a Sunday, stressed from the TSA destroying a piece of luggage, but was confident that the Hyatt would rise to the occasion. Wrong. The front desk was very short-handed (1 person); I was told the business center was open only during the week; and, as for being stranded on a Sunday without luggage, they suggested taking a taxi to a mall, though unsure if there was a luggage store there. Not only were there no options for a massage on a Sunday, but my room had only a very small shower; no tub for soaking. The room also had a very heavily perfumed air as if covering up something. The former sparkle of the hotel no longer exists and the superlative service of a Hyatt Regency was sorely missing (e.g. in LA, the GM greeted me at the door and put a limo at my disposal.) On the positive side... the bed was THE most comfortable bed I have ever slept on!!! Too bad the rest of the stay didn't measure up to the bed.

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Hyatt Regency O'Hare
874 reviews