Not The Place to Stay A review of Sheraton Norfolk Waterside Hotel

We arrived into Norfolk Checked in and the same night someone had walked directly into our room while we were sleeping. Apparently their staff accidently checked us out and gave someone else a key to our room. Luckly we were in our room otherwise who knows what could have happened. The next day we tried getting into our room and our key didn't work. The staff was horrible and cleaning crew was horrible. we never even got soap refilled we had to ask for it everyday when we needed it. You had to pay for parking which was $20 a day for valet or park over a block a way at a parking structure which was $11 a day. then on the Saturday night we were there there was this huge partyu going on that lasted past 3:00 in the morning. The music was so load our walls and floor were vibrating and the staff would not do anything about it. So if you want to sleep don't stay there. Plus our view was horrible we had nothing to look at but the roof of a building. I would recomend staying somewhere else if you want to be treated better for what you pay. If I would have a choice again I would definately not stay here !!

Reviewed by
Sheraton Norfolk Waterside Hotel
495 reviews