Not so great A review of Hilton Pearl River

This is a poorly run hotel! I requested a smoking room but it took a call and then a trip to the front desk (total of 1 1/2) to get an ashtray. The staff is not very friendly or helpful. I'm a business traveler and no one gave me the wireless internet access on check it. Just irritating after getting up at 4:30 am and getting to the hotel after a long day.

The rooms are tired, not charming. The back of my toilet leaked, (clean water), but with the response I got from the ashtray request I said "forget it" and just put a towel down.

The previous night I stayed at a newly renovated DoubleTree in Rochester and was given an upgraded room by a friendly staff with a "dream bed". Who knew that a DoubleTree would have a great bed and friendly accomodating staff!

But, generally, unless you know it is a new or newly renovated Hilton, it's a pretty poor chain. Unfortunately I have to stay in hotels so much.

...Sleep well, my liege....somewhere else.

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Hilton Pearl River
307 reviews