Not particularly Impressed A review of Nichols Village Hotel & Spa, Scranton PA

Let me begin by saying I am a very flexible traveler. I can stay anywhere from a tent to a hostel to a 4 star hotel, and I judge my experiences from my expectations vs actual experience. In the case of this hotel I did not think it was up to my expectations. Planned it as a romantic getaway, booked it on-line after a good deal of searching including a favorable review on this site. The pictures of the place are technically accurate, but the property descriptions are generous at best. Location is 20' off a major road, of intersecting highways and it doesn't feel like an Inn at all. It feels like a "decent" boutique hotel. We paid $150 a night for a Jacuzzi Suite. The couch if you can call it that was undersized, the carpets were worn in spots, the bed skirts were ripped, the duvet cover was rather rough and the comforter within was put in so poorly that it was puddled to one side of the bed making a mound on one side. The heat was touch and go...level 4 too warm for either of us, level 3 too cold, and windows didn't open to help eleviate the dry heat. The jacuzzi presented as "large enough for 2 adults" would be, if neither had legs! The first night of our stay the water was lukewarm so forget even using it, same with the shower. By the next morning it was repaired however. The staff made no effort to make up the situation with any discount or other offer, although admittedly I didn't request one. On the plus side the staff was nice, check in was efficient, and the on site restaurant a very pleasant surprise. Reasonably priced with great food. Overall, not a terrible experience just not a particulary impressive one, and I don't think worth the price.

Reviewed by
Nichols Village Hotel & Spa, Scranton PA
222 reviews