Not my first choice A review of Hotel Brunswick
The Brunswick Hotel in Lancaster, PA, has a great location and not much else. The hotel is located in the heart of Lancaster City, walking distance to many shops and restaurants. Aside from its great location, the Brunswick lacks in many areas.
Customer Service. When we were checking in we waited 15 minutes before anyone would speak to us or acknowledge we were there. We were the next people in line. A simple hi, well be with you shortly would have minimized the frustration. In another instance, the one gentleman working behind the counter was down stairs smoking while there were at least 6 people standing in line.
Cleanliness. My shower and a friends shower had mildew in the corners and on a lot of the tile. The rugs were very dirty as well. This was proven by walking around in my room as well as in the hallway barefoot. I lloked at the bottom of my feet and they were black.
Sleeping arrangements. The beds in our room (2doubles) were sunken, very uncomfortable, the sheets were like sandpaper and the pillows were lumpy.
The rooms did have very nice furniture, and were a nice size. It appears they are trying to improve, in the lobby they have displayed a new look, with many design elements to help improve the look and feel of the hotel. Hopefully the service will improve with the new look.