Not good A review of Quay West Suites Melbourne

What is it with this Hotel? I have stayed here three times (all while on work assignment in Melbourne) and have yet to have a good experience. One time, the room had an air vent which went to the liftwell, and all I heard all night in the bedroom was the CLUNK, CLUNK of the lift moving up and down all night. It was painful. The next time, the room was overlooking the air vent coming up from the carpark and so the room was noisy as well. What is it with the air vents in this building? The next time, however, was a really shocker. I was there for five days, but working for three different client through that time, so the bill had to be charged to three different client accounts. That was WAY too much for the hotel reception staff to get their heads around, and it took numerous explaintations to get this settled and a total TWO HOURS for me to check out and settle the bill! After the two hours, I swore NEVER, EVER again would I stay at Quay West, a noisy hotel which does not make a stay an easy experience. Since then, have stayed at both Hyatt Grand, and Sofitel for work, both of which, for the same price as Quay West, offered a much better, more relaxing stay in the great city of Melbourne.

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Quay West Suites Melbourne
572 reviews