Not a resort; wouldn't return A review of DoubleTree by Hilton Hotel Boston North Shore

Hallways were dingy; carpet old and stained in every corridor. We had to go up about 7 stairs to our room; no elevator. Room service trays were left all day & sometimes 2 days. We thought it was supposed to be renovated; I have no idea where. Lobby sofas had torn arms and mismatched cushions that didn't even fit the sofa.

We went up in the elevator to check out the other floors but they had the same old carpet & others in our group said their rooms in that section were not been renovated either, and they were small rooms with only one chair.

Our room was large with an extra room with a table & chairs because we had requested a king bed. The bed was very comfortable. Room was reasonably clean, but something was forgotten every day like no washcloths, or used washcloths still in the tub, or no bag for the ice bucket. We called about a phone and lamp that weren't working. The lamp was never fixed and we fixed the phone ourselves.

They had lots of groups there besides ours; business meetings, church youth group, etc. They were using every inch of room in the hotel including the main lobby.

Fitness center looked nice, but we didn't use it. I suspect though that it was being run by an outside company. We didn't go to the Country Club/golf course which was about 1/2 mile down the road so we can't comment on that.

Maintenance outside was lacking. The main ballroom exit had hundreds of cigarette butts outside the door for 2-3 days before it was cleaned up. Maybe the cigarette holder that was by the employee door would have helped.

The patio area looking into the indoor pool was the only place you where you could sit outside but there were weeds coming up through the bricks, broken bricks, and a high wall which hid the nice view unless you stood up.

The staff was friendly, tried to be helpful, and were apologetic. Although the desk person that told us both our key cards which stopped working at the SAME time 1 day before we checked out was our fault, I could have done without. I think they were either understaffed or not supervised by management.

Sheraton management should visit here. It's not what we expected.

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DoubleTree by Hilton Hotel Boston North Shore
320 reviews