Nice Resort, Rude Employee's A review of Ocean Beach Club

First of all I have to give "Ocean beach" their due for being a very modern/upscale Resort. My girlfriend and I were in town deciding on a place to stay for a few days. We walked in and encountered a very nice front desk employee name Deidra. She actually sold us "Ocean Beach". We settled for a two night stay. Having such a wonderful time in our one bedroom suite, complete with full kitchen, jacuzzi bath, and flat screen television. On our second evening we decided that we wanted to stay two additional nights. We were returning to the hotel so we just stopped by the front desk. The rude employee stated that our room was only available for one more night, did she bother to check any other rooms in the hotel, NO... We settled for the one extra night at that time. I then asked for a bike rental. She said they didn't have any but some sister properties did, well she couldn't find the information, gave up and roughly placed a coupon booklet in front of me and said "I'm pretty sure you can find one in here". I didn't tell her I had three of them in my car already. I thought front desk was their for guest services. I held my peace and went to my room disgusted. I called down to the front desk and asked for a manager, the same lady that handled us roughy answered the phone and told me she was the manager which I later discover was not true. Let me tell you after this ordeal I couldn't enjoy my evening, I couldn't sleep for being so furious. I had rather slept in my car than rest knowing she was at the front desk. We had conveintly found corporate's telephone number. The woman I spoke with there was very understanding and profusely apologized for all the troubles, she didn't offer any excuses. She asked me to hold tight for a moment and within three minutes the phone rang, it was the real front desk manager from the afternoon before. She actually called basically defending her employee's actions, stating that she didn't see how her employee handled us roughly. At that very moment I politely said you can cancel my extra night, I'm outta here, I'll be down to check out!! Again I'll say this was a very nice modern/upscale Resort, but one bad apple can spoil the whole bunch.

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Ocean Beach Club
399 reviews