Nice place for a 4 star but this is not one! A review of Crowne Plaza Hotel Kansas City Downtown

We stayed 4 nights Aug.9th thru the 13th. Got to the hotel to check in and it looked very nice, lobby, resturant, and lounge but after leaving lobby this place is a dump. The parking garage entrance that lets you in was broke most of the time, the elevators seem unsafe they stop at random floors and when they open you might have a 12 inch step up or down out of elevator. Entered room it was very dim and dreary, dated, and dinky! I have stayed in motel 6's that have bigger rooms than this was. The bathroom was so small it was hard for one person to fit plus it was old, stained, wall paper peeling etc... Then it came time for bed, the beds were like oversize twins they did not seem to be full size, they were so old, flat and uncomfortable I moved to the floor, The maid service could not speak english and did not understand to clean room or leave you alone. When they did clean it was so so and did not throw out bags of trash. The air cond. system was terrible too, even though the room was sooo small it would never cool down good enough to shut off, ran all the time and was noisey. Then the last thing was one night it was storming so we called room service, the guy did not speak real good english but said it would be up in about 30 minutes, after one hour I called them back and they said, oh yeah what room are you in? I told them and they said they wrote the wrong room number done but we have your order right here and will bring it right up they did give us 50% off but the food was cold and nasty. I would have rather had good hot food at the regular price. The veiw was nice and the 8 block walk to eat a filet at the Hereford House was well worth it! but this place needs a major renovation to say the least!

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Crowne Plaza Hotel Kansas City Downtown
311 reviews