Nice Hotel - Need Some Improvements A review of Courtyard By Marriott Lancaster
This is the first time I stayed in a new hotel. It felt clean and the white sheets were crisp new. The lobby staff were very friendly and informative.
The pool was disappointing. At the deepest end, it was 4 feet. And the size of the pool was extremely small. Luckily, when I went to the pool with my 1 year old daughter, there were only 2 other people in the pool. I would of thought for a new hotel they could have built something much better.
I have a few minor complaints. Housekeeping was not always efficient. I stayed for a week and half the time they forgot to do something. Once they didn't replace all the towels. Another time, they didn't refill the coffee. And once they forgot to throw out the trash.
The major complaint I have is I left my luggage locked and when I returned, the lock was completely gone from the luggage. Fortunately nothing was taken but the lock; however, I felt violated. I reported the incident to the manager and he was understanding and concerned.
All in all, this hotel is one of the nicer hotels in the Lancaster area.