Nice Hotel, but A review of SpringHill Suites North Shore

This is a new hotel right next to Heinz field. We stayed for several days and even went to a Steelers game within walking distance. The pool was wonderful and the little store was great too. The staff was very nice and accomodating. We got a standard room overlooking Heinz field. It was nice. The only complaint I have is that all of their linens are white which is wonderful. I had pulled back the comforter and put my baby on the bed and looked down and it looked like blood was coming up from under the sheets. It was actually a dirty mattress cover. It did not penetrate the sheets thankfully so it didnt touch my baby. I called the front desk and they sent a manager up immediately to look at it. They changed the linens. I dont know if it was a stain that was washed or if it was a fresh stain from the previous tenants, since I am not sure if they change their mattress covers between tenants. Anyhow, the housekeeping staff should have seen this big blood stain that you could see through all the white linens. Other than that, they apologized and everything else was fine. However, I was a bit grossed out about this.

Reviewed by
SpringHill Suites North Shore
310 reviews