Nice hotel but room for improvement A review of Embassy Suites Minneapolis Airport
Family of 5 stayed here in July 2004 as part of a cross-country trip. This hotel is about 1 mile from the Mall of America and right next door to the aiport. There is a shuttle to the Mall of America that leaves from the hotel each hour. Noise from the airport and the nearby road construction was noticeable in the rooms, but certainly bearable. I had a reservation (made online) for two rooms at $139.99 each. When the clerk handed me the registration form, I looked for the room rate (which was not pointed out or highlighted) and found it to be $179.99 each. The rate was corrected to match my reservation, although no apology for the mix-up was offered. The clerk then handed me the keys for two rooms, one on the 4th floor and one on the 6th floor. (Mind you: I reserved the two rooms at the same time and in the same name.) When I asked if my family could have two rooms near each other, I was given two rooms on the same floor but on opposite ends of the hotel. Since we were checking in at 5:00 p.m. on a Monday, I found it hard to believe there were no two rooms closer to each other in the whole hotel, but that's what the clerk said. This is one of the largest Embassy Suites I've stayed at. One elevator was out of service the whole time, another stopped at every floor no matter what buttons were pushed. The atrium is nicely landscaped, but would have been a lot nicer if the waterfall/fountain was working. (Judging from the debris in the empty foountain, it had been a while since it was working.) The breakfast area is larger and has the food stations more spread out than at most Embassy Suites, which helped to accomodate the crowd. All in all, this Embassy Suites has the potential to be a top-notch hotel, but needs to work on its customer service and building maintenance before it gives the chain a bad name.
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