Nice for families / Not for couples A review of Omni Barton Creek Resort & Spa
My wife and I visited Barton Creek over Labor Day weekend. Overall, it's a nice, clean property in a beautiful, scenic location. However, this resort is definitely geared more for families than couples. This was most eveident at the pool. There is no "adults only" pool, so the main pool was filled with children from morning to night. To make matters worse, the pool area itself is way too small for the size of this resort. It was a battle to find an open chair, even when we arrived before noon, and the chairs that are available are packed in very, very close together. So, if you're looking for a place to relax by a quiet pool and read a book, this probably isn't for you. One other complaint about the pool area. The resort had only one waiter working the entire pool area (on a busy Labor Day weekend). It took forever to get a drink or even a glass of water. This was not the watier's fault (who was obviously working very hard to take care of a lot of people), but the hotel should have had one or two more people to help him. As for the rooms, they were comfortable and clean, but the resort apparently has more rooms with 2 queen beds than king beds (presumably because of all the families). This would not be a problem if they let you resereve a king bed ahead of time, but they do not. They will take your preference, but it's not a guaranty. Likewise, the resort has some standard rooms with balconies and some without. I requested a room with a balcony and a king bed, but when we got there all they could give us was a king bed (and even that took some arguing). I would have been happy to pay a little more for a balcony room, but apparently all the rooms (balcony or not) are the same price and are offered on a first come first serve basis. We even got there a little early to try to get a balcony room (about 1:30 p.m.), but no such luck. This gets to another problem, the resort says check-in is at 4 p.m., and they mean 4 p.m., which seemed a little late for us. It also appeared that other people had the same problem, having to wait until 4 p.m. for their room. We did not eat at the restaurant, but we did order room service twice during our trip. The food and service was o.k., but I would definitely rank it a notch or two lower than the Four Seasons in Austin. The fitness center is very well equiped, and we did enjoy using that one day. So, overall, its a nice resort, but definitely more for families than couples. I also think the pool area is too small for the number of guest rooms, and they could do better by offering the balcony and king rooms for definite reservation, so you at least know what you're getting ahead of time.
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