Nice, but not worth the excessive praise A review of Mandarin Oriental, Miami

I decided to spend a Saturday night in Miami rather than change planes the same day on Sunday between Mexico City and Europe as I had heard a lot about this hotel and looked forward to it. Pleasant, nice, staff a bit cold and not warm or overly interested in service. I am a smoker with a Latin American address (not so rare here anymore) and got a non-smoking room as no one asked me about my preference. I arrived at 4:10 pm and was told that they were being kind giving me a room prior to check in time as the hotel was full and thus I said nothing. Nice room, well appointed, terrace where I went to smoke. Fake beach, small pool, overpriced spa. Good restaurants but Azul opened too late for me to have an early business dinner there but the Cafe Samba was pleasant.

Nice grounds. What I hated is the 12:00 noon strictly enforced check-out time. I requested the courtesy of a 1 pm or 2 pm check-out as my departure flight was at 4:50 pm and it was declined as the hotel is fully booked (I paid a corporate rate under a global agreement with my firm, had over US$100 of phone surcharges, spa time and US$150 in food for my 1 night - a good customer) When I got to the front desk, there were about 5 people in front of me and it moved so slow that they should have given me the 1pm checkout courtesy as it was 12:40 before I was done. I was annoyed then and rather than check my bags and eat lunch as I had planned, I went to the airport and grabbed a bite there.

I will try another hotel next time, this place is too self-important to care about its guests and the glitz and snob appeal is of no interest to me if I leave disappointed.

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Mandarin Oriental, Miami
1031 reviews