New hotel needs to iron out a lot of kinks A review of L'Auberge Casino Resort Lake Charles
Stayed 4 nights at L'auberge du lac in mid June 2005. Though the hotel had already been opened 2 weeks, there were many little things and a few major things that need to be worked out. Upon arrival, it was difficult to locate the registration desk - there are no signs in the lobby directing you to the registration area. Upon checking in, I discovered that the pool and their "lazy river" are STILL not completed. It would have been nice to have been informed of this fact when I booked the stay as I had planned to lounge by the pool. Everyone I spoke to expressed dissatisfaction at this fact as many had brought children with the expectation that they would be able to utilize the "lazy river" and pool facilities.
After check-in, I boarded the elevator only to discover that the floor numbers on the elevators are IMPOSSIBLE to read. During my 4 night stay, I discovered the following: the room has only two drawers in which to store clothes; there is no coffee or coffee pot in the room; there is no ventilator in the bathroom - if you take a hot shower, the mirror becomes totally fogged up!; and the drop from the shower surface to the bathroom floor is approximately 1 1/2 feet - make sure you grab on to something when you get out of the shower.
When I went to the buffet for meals, I found the cashiers and the cooks to be a bit broodish. The cashiers will solicit you for a gratuity when you pay for your meal - why would you pay a tip BEFORE you are even served? The breakfast cooks will make derrogatory remarks behind your back and in front of other guests after you leave the area.
The facilities in the work out area are acceptable at best. There is plenty of cardio equipment (the television monitors do not work on some of the stationary bikes) but very few weight machines.
On the positive side, however, the staff everywhere except the buffet is extraordinary. They were extremely professional and competent. The staff at the work out area and the spa deserve special recognition. They were absolutely wonderful especially Jared, in the men's work out area.
The beds and the pillows were the most comfortable I have ever slept on and the towels in the bathrooms were scented with an unknown fragrance that gave them a truly fresh aroma that was almost intoxicating.
In closing, I have stayed at many 4 and 5 star resorts and this property has a long way to go before it achieves that status. This is simply a casino that happens to have a hotel attached to it. The website for L'auberge attempts to portray it as a stand-alone resort but it truly is not.