Never had a chance... A review of Magnolia Mansion
I have not stayed at this B&B but felt I should write a review after the problems I had with trying to even get information about the place.
When I was planning my trip to New Orleans, I came across the website for Magnolia Mansion. It looked wonderful, so I emailed the information address to request specific prices and to check availability. I waited a week, and when I hadn't heard back, I emailed again. Another few days passed so I decided to call the Mansion. A woman answered the phone and told me that she would have to get back to me with rates. I gave her my name and phone number and waited for her to call. She never phoned me back. It has now been two weeks and I have booked elsewhere.
The service I received while trying to book a room at the Magnolia Mansion was horrendous and I would never again consider trying to make a reservation. POOR customer service. Even if the place is booked, management should return phone calls and emails, especially since the email address and phone number are posted on the website. Very disappointing.
We had a new person on staff in training over a triple special event weekend and I believe she was over whelmed. It was July 4th weekend, Essence Festival and we had a wedding elopement. I was not aware of this until I read this review recently.
Again please accept our apologies. And for the record, we prefer people call us for reservations and room choice rather than email us and this is clearly stated on the Magnolia Mansion website
along with the office phone number and email address. We hope you will give us another chance
and reconsider Magnolia Mansion for your stay on your next trip to the New New Orleans.
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